Shipping

Processing time

Orders are typically processed within 1–3 business days before dispatch. Processing may take a little longer during peak periods (sales, new drops, and the holiday season).

Delivery times

Delivery times are estimates from dispatch, not guaranteed, and exclude processing time above.

Shipping costs

Free UK delivery on orders over £100. Below that threshold, and for all international orders, shipping costs are calculated at checkout based on weight and destination.

Customs, duties and taxes

For orders outside the UK, you're responsible for any customs duties or import taxes charged on arrival. We're not responsible for delays caused by customs processing.

Lost or delayed orders

If your order hasn't arrived within the estimated window, or appears lost, email us at admin@beforeigo.shop and we'll investigate with the courier.

Returns & Refunds

30-day returns

You have 30 days from receiving your item to request a return. To be eligible, items must be unworn, unused, with tags attached and in their original packaging, along with your receipt or proof of purchase.

How to start a return

Email admin@beforeigo.shop to request a return. If accepted, we'll send you a return shipping label and instructions. Please don't send items back before requesting a return. Unrequested returns won't be accepted.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days, though your bank may take longer to show it.

Exchanges

We don't process direct exchanges. The fastest route to a different size or colour is to return your item and place a new order for the one you want. See our size guide to get it right the first time.

Damaged or incorrect items

Please inspect your order on arrival and contact us straight away at admin@beforeigo.shop if anything is defective, damaged or wrong, so we can put it right.

Non-returnable items

Sale items and gift cards can't be returned. Get in touch if you're unsure whether a specific item qualifies.

EU 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, with no justification needed. The same condition requirements above apply.

Frequently asked questions

Is shipping free?

UK orders over £100 ship free. Below that, and for international orders, shipping is calculated at checkout based on weight and destination.

How long will my order take to arrive?

Allow 1–3 business days for processing, then 2–5 days within the UK, 7–14 days for Europe, and 14+ days for the rest of the world.

Do you ship internationally?

Yes, we ship worldwide. International customers are responsible for any customs duties or import taxes applied on arrival.

How do I return or exchange an item?

Email admin@beforeigo.shop within 30 days of receiving your order. We don't offer direct exchanges. Return the original item for a refund, then place a new order for the size or colour you want.

How long do refunds take?

Once your return is approved, refunds are issued within 10 business days to your original payment method. If it's been longer than 15 business days since approval, contact us and we'll chase it up.